Situation:
You want to know more about the Symantec Application Cleanup Utility (SYMClean).
Solution:
Symantec provides the SYMClean utility, SymClean.exe, to remove portions
of Norton SystemWorks 2002/2001 that are not removed by the Windows Add
or Remove Programs utility.
Important:
Do not use this document to remove Norton SystemWorks 2003 or later.
SYMClean has not been updated to remove those versions. If Add or Remove
Programs failed to completely remove Norton SystemWorks 2003 or later,
then read
Using the Norton Removal Tool. That document provides a completely automated removal tool for Norton 2003 or later products.
When to use SYMClean
Use SYMClean when all of the following criteria are met:
- Leftover Norton SystemWorks files and registry entries can
contribute to Norton SystemWorks installation problems or other Norton
SystemWorks problems.
- You already used the Windows Add/Remove Programs utility and
verified that the utility does not resolve the problem. Note that
SYMClean is not intended to be used in place of the Windows Add/Remove
Programs utility. It is designed to be used when the Add/Remove Programs
utility does not fully uninstall Norton SystemWorks.
- If the problem is associated with a particular Norton
SystemWorks component that SYMClean is designed to remove. If the
component is not listed in the section "Products that SYMClean removes,"
then use a manual uninstallation method instead. For information on
manual uninstallation, read the document Removing Norton SystemWorks after Add/Remove Programs does not work.
- You need to remove Norton SystemWorks 2002 or earlier. SYMClean has not been updated to remove Norton SystemWorks 2004/2003.
Note that SYMClean is not designed to uninstall Norton SystemWorks, or
to remove all leftover Norton SystemWorks files and registry entries.
For more information on what SYMClean removes, read the following
sections "Which files and registry entries are removed" and "Products
that SYMClean removes."
For more information regarding when to use SYMClean, read the section "Example of when to use SYMClean."
That
section provides a sequence of steps to follow for uninstalling and
reinstalling Norton SystemWorks in a manner that addresses the type of
problem that you see.
In some cases, if SYMClean does not resolve the problem, then using both
SYMClean and the Norton AntiVirus removal program may work. To obtain
that program, read the document
How to uninstall Norton AntiVirus using the Rnav2003.exe removal utility.
Run the Rnav2003.exe several times to ensure that you remove all
versions of Norton AntiVirus that might be on the computer. Note that
Norton AntiVirus 2003 cannot be uninstalled manually.
How to obtain the latest version of SYMClean
To obtain the SYMClean utility
- If you have the Norton SystemWorks 2003 CD, you can find the SYMClean utility in the Support\SymClean folder on the CD.
- If you do not have the Norton SystemWorks 2003 CD, or you want
to ensure that you have the latest version of SYMClean, download the
SYMClean utility:
- Download SYMClean from the Symantec FTP site.
- Select "Save this file to disk," and then click OK.
- Set "Save In" to Desktop, and then click "Save." The step saves the file to your desktop.
Which files and registry entries are removed
The SYMClean utility does not remove
all Norton SystemWorks files and registry entries. Which entries are removed depends on the Norton SystemWorks version:
- Norton SystemWorks 2001 and Norton SystemWorks 2002: SYMClean
removes most of the leftover files and registry entries for Norton
SystemWorks 2002 and 2001 that are not removed by the Windows Add/Remove
Programs utility.
- Norton SystemWorks 2003: SYMClean does not remove most of the
leftover files and registry entries for Norton SystemWorks 2003 that
are not removed by the Windows Add/Remove Programs utility. Instead,
SYMClean removes two types of Norton SystemWorks 2003 entries:
- Files and registry entries for selected Norton SystemWorks 2003
components. For a list of the removed components, see the section
"Products that SYMClean removes."
- Files and registry entries that the Norton SystemWorks
installation uses to determine whether Norton SystemWorks is still
installed on the computer. For more information on this subject, read
the section "Reinstalling Norton SystemWorks 2003."
- Norton SystemWorks 2004: At this time (October 2003), SYMClean is
not designed to remove Norton SystemWorks 2004 entries. Because Norton
SystemWorks 2004 has some of the same entries as Norton SystemWorks
2002/2003, running SYMClean to remove Norton SystemWorks 2004 will
remove some Norton SystemWorks 2004 entries but not all Norton
SystemWorks 2004 entries. Running SYMClean to remove Norton SystemWorks
2004 will result in an incomplete removal of Norton SystemWorks 2004.
Products that SYMClean removes
SYMClean removes leftover files and registry keys for the following products:
- Norton SystemWorks 2004: SYMClean does not remove components of Norton SystemWorks 2004.
- The following components of Norton SystemWorks 2003:
Norton CleanSweep for Norton SystemWorks 2003 for Windows 98/Me/2000/XP
Norton Utilities for Norton SystemWorks 2003 for Windows 98/Me/NT/2000/XP (Including Speed Disk for Windows 2000/XP)
Norton Rescue for Norton SystemWorks 2003 for Windows 98/Me
Process Viewer for Norton SystemWorks 2003
Note:
SYMClean does not remove any other components of Norton SystemWorks
2003, such as the Norton SystemWorks Integrator (main menu), Norton
AntiVirus 2003, and Norton Ghost in Norton SystemWorks 2003.
- Norton SystemWorks 2002, including the following components:
Norton AntiVirus 2002 for Windows 98/Me/NT/2000/XP
Norton CleanSweep 2002 for Windows 98/Me/NT/2000/XP
Norton Ghost 2002 for Windows 98/Me/NT/2000/XP
Norton Rescue 2002 for Windows 98/Me
Norton Utilities 2002 for Windows 98/Me/NT/2000/XP (Speed Disk for Windows NT/2000/XP)
Process Viewer for Norton SystemWorks 2002 for Windows 98/Me/NT/2000/XP
WinFax Basic Edition for Windows 98/Me/NT/2000/XP
WinFax PRO 7.x and above for Windows 98/Me/NT/2000/XP
- Norton SystemWorks 2001, including the following components:
Norton AntiVirus 2001 for Windows 95b/98/Me/NT/2000
Norton CleanSweep 2001 for Windows 95b/98/Me/NT/2000
Norton Ghost 2001 for Windows 95b/98/Me/NT/2000
Norton Rescue 2001 for Windows 95b/98/Me
Norton Utilities 2001 for Windows 95b/98/Me/NT/2000 (Speed Disk for Windows NT/2000)
WinFax Basic Edition for Windows 95b/98/Me/NT/2000
WinFax PRO 7.x and above for Windows 98/Me/NT/2000/XP
- Windows Commander for Windows 95
Examples of when to use SYMClean
SYMClean is not designed to remove Norton SystemWorks 2003 and is not
designed to remove all traces of your Norton SystemWorks installation.
Because SYMClean is designed only to remove specific components, files,
and registry entries, it is appropriate to use SYMClean only in the
circumstances that are listed in the previous section "When to use
SYMClean."
Here is a typical situation in which it is appropriate to use SYMClean.
How you see the problem
You encountered a problem and attempted to resolve it as follows:
- The Norton SystemWorks installation failed or you saw a problem that
appears to be due to a corrupt Norton SystemWorks installation or file.
- You used the Windows Add/Remove Programs utility to remove Norton SystemWorks.
- You installed Norton SystemWorks and saw the same problem.
To resolve the problem
- Remove Norton SystemWorks as follows:
- If the problem is that the Norton SystemWorks 2003 installation
reports that Norton SystemWorks or one of its components is still on the
hard disk:
- Uninstall Norton SystemWorks with the Windows Add/Remove Programs utility.
- Determine whether SYMClean is designed to remove the indicated component.
- Perform a clean boot. For more information on clean boots, read the document that is appropriate to your operating system:
How to perform a clean boot of Windows XP
How to perform a clean boot of Windows 2000
How to perform a clean boot of Windows Me
How to perform a clean boot of Windows 98
- Install Norton SystemWorks.
- For other problems, if Norton SystemWorks 2001, Norton
SystemWorks 2002, or one of the Norton SystemWorks 2001/2002 components
was previously installed:
- Uninstall Norton SystemWorks with the Windows Add/Remove Programs utility.
- Run SYMClean. Read the document Using the Norton SystemWorks cleanup utility (SYMClean).
- Perform a clean boot. For more information on clean boots, read the document that is appropriate for your operating system:
How to perform a clean boot of Windows XP
How to perform a clean boot of Windows 2000
How to perform a clean boot of Windows Me
How to perform a clean boot of Windows 98
- Install Norton SystemWorks.
- For other problems, if Norton SystemWorks 2001, Norton
SystemWorks 2002, or one of the Norton SystemWorks 2001/2002 components
was not previously installed:
- Uninstall Norton AntiVirus and Norton SystemWorks from Windows
Add/Remove Programs. Restart the computer after each uninstallation. If
one of these programs is not listed in Add/Remove Programs, skip it and
continue with the other program.
- Run the SYMClean removal utility. Read the document Using the Norton SystemWorks cleanup utility (SYMClean).
- If you previously installed Norton AntiVirus (this program is
included as part of the Norton SystemWorks suite), run the Rnav2003.exe
removal utility to ensure that all components of previous versions of
Norton AntiVirus have been uninstalled. Read the document How to uninstall Norton AntiVirus using the Rnav2003.exe removal utility.
Run the Rnav2003.exe several times to ensure that you remove all
versions of Norton AntiVirus that might be on the computer. Note that
Norton AntiVirus 2003 cannot be uninstalled manually.
- Perform a clean boot. For more information on clean boots, read the document that is appropriate to your operating system:
How to perform a clean boot of Windows XP
How to perform a clean boot of Windows 2000
How to perform a clean boot of Windows Me
How to perform a clean boot of Windows 98
- Install Norton SystemWorks.
- If the problem persists, and it still appears to be related to a
failed installation, a corrupt installation, or a corrupted Norton
SystemWorks file, repeat the uninstallation and also perform a manual
uninstallation, as follows:
- Uninstall Norton AntiVirus and Norton SystemWorks from Windows
Add/Remove Programs. Restart the computer after each uninstallation. If
one of these programs is not listed in Add/Remove Programs, skip it and
continue with the other program.
- If you previously installed Norton AntiVirus (this program is
included as part of the Norton SystemWorks suite), run the Rnav2003.exe
removal utility to ensure that all components of previous versions of
Norton AntiVirus have been uninstalled. Read the document How to uninstall Norton AntiVirus using the Rnav2003.exe removal utility.
Run the Rnav2003.exe several times to ensure that you remove all
versions of Norton AntiVirus that might be on the computer. Note that
Norton AntiVirus 2003 cannot be uninstalled manually.
- Run the SYMClean removal utility. Read the document Using the Norton SystemWorks cleanup utility (SYMClean).
Though this step is not required, running the SYMClean utility at this
time may remove entries that you would otherwise remove manually in step
2.d.
- Perform a manual uninstallation. For information on manual uninstallations, read the document Removing Norton SystemWorks after Add/Remove Programs does not work.
- Perform a clean boot. For more information on clean boots, read the document that is appropriate to your operating system:
How to perform a clean boot of Windows XP
How to perform a clean boot of Windows 2000
How to perform a clean boot of Windows Me
How to perform a clean boot of Windows 98
- Install Norton SystemWorks.
Technical Information:
Reinstalling Norton SystemWorks 2003 or Norton SystemWorks 2004
Because installing Norton SystemWorks over the same or previous versions
can cause conflicts between Norton SystemWorks files, Norton
SystemWorks 2003 and Norton SystemWorks 2004 require that you remove all
versions of Norton SystemWorks and its components before installing
Norton SystemWorks.
When you install Norton SystemWorks, the installation looks for specific
files and registry entries to determine whether Norton SystemWorks is
still on the computer. If those entries are present, the Norton
SystemWorks installation does not proceed unless you first choose to
uninstall Norton SystemWorks.
In some situations, after you uninstall Norton SystemWorks and its
components through the Windows Add/Remove Programs utility, those
specific files and registry entries remain. In this situation, even
though you uninstalled Norton SystemWorks, the Norton SystemWorks
installation reports that Norton SystemWorks or one of its components is
still on the computer.
For Norton SystemWorks 2003, SYMClean resolves this problem by removing
the specific files and registry entries that Norton SystemWorks 2003
looks for, enabling the Norton SystemWorks 2003 installation to
continue. Enabling the installation to proceed by removing just these
entries is sometimes referred to as forcing the installation.
Document ID: 2003033111445907
Last Modified: 20.10.2008
Date Created: 31.03.2003
Operating System(s): Windows 98, Windows XP, Windows Me, Windows 2000, Windows NT 4.0
Product(s): Norton SystemWorks 2003, Norton SystemWorks 2004